Maintenance Request


We require that all routine maintenance or non-emergency repairs be submitted to us in writing.  You can do this very easily using one of the following methods:

  1. Submit a Request: Submit a request through your tenant portal.
  2. Email:  Send an email to  Please make sure you
    1. Explain the problem, the more details we have, the faster we can resolve the issue by sending out the right personnel with the right tools and parts. 
    2. Be sure and include your name, phone number and the address of the apartment.
    1. Maintenance Request Forms On Site:  Many of our buildings have maintenance request forms on-site for you, they are usually located near the Rent Boxes or Mail Boxes. Simply fill out the form, keep the yellow copy for your records and submit the other two copies to your Resident Manager or to our office in Novato.

    885 Olive Avenue, Suite C
    Novator, CA 94949
    (415) 892-1679


    The only time we can accept verbal maintenance requests are in EMERGENCY situations.  If you have an emergency that may cause harm to you, another person or the building, please call our office at 415-892-1679.

    If you call after hours, go to extension 102.  Leave your name, phone number and building address, your message will then be forwarded to the cell phone of the person on duty at that time and they will get back to you. 
    Please understand that we define emergencies as any situation that endangers life or the buildings.  If you call because you have locked yourself out of your apartment, someone is parked in your parking space, or some minor maintenance issue, we will not return your call until normal business hours as this is not an emergency.
    It is our goal to resolve your complaint within 48 hours if possible.  There are times that we are unable to meet this goal because we have to order parts or replace appliances which requires more time.  If you have filed a maintenance request and you do not hear from us within 48 hours please re-send your request or call our office to inquire on the status.

    “Whenever we have had an issue, we just email Syrus and the problem is resolved within a day or two. “

    Jamie, Novato


    Tracy Engelen, Broker
    CA DRE Corporation #01523925
    CA DRE Broker/Officer #01230085

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